Clearing printer media jams

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Clearing printer media jams

Occasionally, media becomes jammed during a print job. Some of the causes include the
following:

The input tray is loaded improperly or it is too full. See

Loading media into the input tray

for

more information.

The media does not meet HP specifications. See

Printer media specifications

for more

information.

Note

When you add new media, always remove all of the media from the input tray and straighten the stack
of new media. This helps prevent multiple sheets of media from feeding through the printer at one time,
reducing media jams.

You are notified of a media jam by an error in the software and the printer status lights. See

Status

light patterns

for more information.

Typical media jam locations

Toner cartridge area:

See

Removing a jammed page

for instructions.

Input tray area:

If the page is still sticking out of the input tray, gently try to remove it from the

input tray without tearing the page. If you feel resistance, see

Removing a jammed page

for

instructions.

Output paths:

If the page is sticking out of the output bin, gently try to remove it without

tearing the page. If you feel resistance, see

Removing a jammed page

for instructions.

Note

There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print.

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52 Chapter 6 Troubleshooting the printer

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Removing a jammed page

CAUTION

Media jams might result in loose toner on the page. If toner gets on your
clothing, wipe the toner off with a dry cloth and wash the clothing in cold
water.

Hot water will permanently set the toner into the fabric.

1

Open the toner door and the straight-through output door.

2

Rotate the media jam release levers downward.

CAUTION

To prevent damage to the toner cartridge, do not expose it to light.

3

Remove the toner cartridge, and place it aside.

4

With both hands, grasp the side of the media that is most visible
(this includes the middle), and carefully pull it free from the printer.
Make sure that you check for jams in the toner cartridge area (A) and
the straight-through output path (B).

5

When you have removed the jammed media, replace the toner
cartridge, and close the toner door and the straight-through
output door.

Note

The media jam release levers automatically close when you close the
straight-through output door.

After clearing a media jam, you might need to unplug the printer and plug
it back in.

Note

When you add new media, remove all of the media from the input tray and
straighten the stack of new media.

1

2

3

4

5

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Changing the pickup roller 53