Media handling problems

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Media handling problems

Media handling problems

Problem

Solution

Media jam

See

Clearing printer media jams

for more information.

Make sure that you are printing with media that meets specifications.
See

Printer media specifications

for more information.

Make sure that you are printing with media that is not wrinkled, folded,
or damaged.

Make sure that the printer is clean. See

Cleaning the printer media path

for more information.

If you are printing to the straight-through output path, close and open
the door again to make sure that the media jam release levers are
closed.

Print is skewed (crooked)

See

Page skew

for more information.

Adjust the media guides to the width and length of the media that you
are using and try reprinting. See

Printer media guides

or

Loading media

into the input tray

for more information.

More than one sheet of media
feeds through the printer at
one time

The input tray might be too full. See

Loading media into the input tray

for more information.

Make sure that the media is not wrinkled, folded, or damaged.

The printer separation pad might be worn. See

Changing the printer

separation pad

for more information.

Printer does not pull media
from the input tray

The pickup roller might be dirty or damaged. See

Cleaning the pickup roller

or

Changing the pickup roller

for instructions.

Printer curled the media

See

Curl or wave

for more information.

Open the straight-through output door to print straight through.
See

Printer output paths

or

Media

for more information.

The printed media does not exit
to the correct path

Open or close the straight-through output door to reflect the output path that
you want to use. See

Printer output paths

for more information.

Print job is extremely slow

The maximum speed of the printer is 10 pages per minute. Your print job
might be very complex. Try the following:

Reduce the complexity of your document (for example, reduce the
number of multiple graphics).

Access the printer properties in the printer driver. See

Printer properties

(driver)

for instructions. Click the

Paper

tab, select

Plain Paper

from

the

Optimize for

drop-down list, and click

OK

.

Note

This may cause toner to fuse improperly if you are using heavy media.

Narrow media or heavy media will slow printing. Use normal media.

Print speed is based on PC processor speed, the amount of memory,
and the amount of hard disk space available on your PC. Try increasing
these components.

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ENWW

Finding the solution 43