Media handling problems
Media handling problems
Problem
Solution
Media jam
●
See
Clearing printer media jams
for more information.
●
Make sure that you are printing with media that meets specifications.
See
Printer media specifications
for more information.
●
Make sure that you are printing with media that is not wrinkled, folded,
or damaged.
●
Make sure that the printer is clean. See
Cleaning the printer media path
for more information.
●
If you are printing to the straight-through output path, close and open
the door again to make sure that the media jam release levers are
closed.
Print is skewed (crooked)
●
See
Page skew
for more information.
●
Adjust the media guides to the width and length of the media that you
are using and try reprinting. See
Printer media guides
or
Loading media
into the input tray
for more information.
More than one sheet of media
feeds through the printer at
one time
●
The input tray might be too full. See
Loading media into the input tray
for more information.
●
Make sure that the media is not wrinkled, folded, or damaged.
●
The printer separation pad might be worn. See
Changing the printer
separation pad
for more information.
Printer does not pull media
from the input tray
The pickup roller might be dirty or damaged. See
Cleaning the pickup roller
or
Changing the pickup roller
for instructions.
Printer curled the media
●
See
Curl or wave
for more information.
●
Open the straight-through output door to print straight through.
See
Printer output paths
or
Media
for more information.
The printed media does not exit
to the correct path
Open or close the straight-through output door to reflect the output path that
you want to use. See
Printer output paths
for more information.
Print job is extremely slow
The maximum speed of the printer is 10 pages per minute. Your print job
might be very complex. Try the following:
●
Reduce the complexity of your document (for example, reduce the
number of multiple graphics).
●
Access the printer properties in the printer driver. See
Printer properties
(driver)
for instructions. Click the
Paper
tab, select
Plain Paper
from
the
Optimize for
drop-down list, and click
OK
.
Note
This may cause toner to fuse improperly if you are using heavy media.
●
Narrow media or heavy media will slow printing. Use normal media.
●
Print speed is based on PC processor speed, the amount of memory,
and the amount of hard disk space available on your PC. Try increasing
these components.
ENWW
Finding the solution 43